Publication Refund Policy

At Array Research, we are committed to fair and transparent dealings. Please review the following refund guidelines that apply to our publication services.

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1. Journal Discontinuation After Publication

If a research paper has already been published in a Scopus-indexed journal, no refund will be issued if the journal is subsequently discontinued or delisted by the indexing authority.

We take every precaution to publish only in active, verified journals and will inform you in advance if we become aware of any status changes.

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2. Journal Discontinuation Before Publication

If the selected journal is discontinued before publication, the manuscript/publication will be shifted to another suitable journal, as determined based on the publication requirements and available options.

The author/client will be informed about the journal change through email. Authors/clients are responsible for checking and verifying their registered email for such notifications.

If you have any objection to the newly assigned journal, you must raise it at the time of receiving the notification and before publication. Once the publication has been completed, no objection, complaint, or request regarding the journal change will be accepted.

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3. Bulk Publication Cancellation & Partial Payment

If you avail a bulk-publication deal at a discounted rate, pay an advance, and later decide not to proceed with the remaining publications:

The paper(s) already processed will be re-calculated at the regular individual-paper price.
After adjusting the recalculated amount, the remaining balance will be refunded to you.

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4. Refund Processing Time

All approved refunds will be processed within 15–20 working days from the date of approval.

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5. Author Position Cancellation

Author-position cancellation is generally not permitted once confirmed.

However, if a client still requests cancellation, a 50% refund of the applicable amount will be provided.

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6. Customized Publication Cancellation

For customized publications, once the paper has been submitted and the journal has issued or confirmed acceptance, cancellation is not possible.

Therefore, no refund will be available after journal acceptance.

Official Communication Policy

Guidelines for all service-related correspondence

Booking Confirmation Email = Official Channel

When a booking is made, a confirmation email is sent to the client. This email address is treated as the sole official communication channel for that booking. All correspondence regarding your service must be conducted through this email.

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Communication Requirements

All official communication regarding a client's booking, publication, or service must be conducted through the email ID on which the booking confirmation was received.
Communication or commitments made outside the official email channel will not be considered valid for official purposes.
Clients must ensure that important requests — including changes, cancellations, and confirmations — are sent through the designated email channel.
This policy ensures that both the company's and the client's commitments remain clearly documented, helping avoid any misunderstandings.